thegame360.com Mobile Help
Contact Customer Service by E-mail: mobile@website.thegame360.com
- Contents:
- Getting Started - Ringtones
- Getting Started - Wallpaper
- Download Procedure
- Carrier Billing
- FAQ
- Ringtones are digital files that allow you to customize the sound your mobile handset makes when you receive a call.
- There are three different types of ringtones available. "Poly," or Polyphonic ringtones play a programmed version of a song through a small synthesizer chip on your mobile handset to get the various instrument sounds. They mimic multiple instruments to produce a semi-realistic representation of the song.
- "Master" tones refer to MP3-like music tones. Master tones are an exciting new ringtone format for mobile handsets. They allow a clip or sample of the actual recording of a song to be played as an alert or ring on your mobile handset!
- We currently support AT&T Wireless Services, Cingular, T-Mobile USA, Verizon Wireless and Sprint. Please check back often as we constantly update our carriers.
- Currently this mobile content is only available in the U.S.
- Not all content is available on all mobile handsets. To ensure you are browsing only those images that will work on your mobile handset, please first select your carrier and mobile handset model in the Start Here wizard.
- Your mobile handset MUST BE text and Internet enabled in order to download images from this site. Unsure? Please visit your mobile handset User's manual or carrier's website.*
- Pre-paid customer? Please use the credit card payment option.
- Before you get started be sure you know who your carrier is, who your mobile handset manufacturer is and what your mobile handset's model number is. The model number of your mobile handset is often printed on a sticker which can be viewed by removing your mobile handset's battery.
- Verizon Wireless users must have PIX message capable phones, Internet enabled is not required.
- If you experience any problems or would like to send us comments, please send an e-mail here.
- Any airtime spent using your mobile handset to activate an account in your mobile handset's browser.
- Any airtime spent browsing the store and/or making a purchase using your mobile handset.
- Any airtime spent downloading content.
- Your carrier may also charge a "Transport Fee". This is a network charge for delivery of your content, which is in addition to the retail price of your content. No transport fees will be applied unless the content is delivered successfully.
- Verizon Wireless: Standard picture message rates apply.
- If you experience any problems or would like to send us comments, please send an e-mail here.
- After you purchase your image, a text message with a "WAP" URL address will be sent to your mobile handset.
- Open the message, and link to the address provided to download your content. Downloading should take no more than a few minutes.
- Once you have downloaded the content, be sure to save it. An order confirmation message will be sent to your mobile handset when downloading is complete.
- For Verizon Wireless you need to have PIX Message capable phones, Internet Enabled is not required. You must save the content to your phone otherwise it will be deleted when you erase the message from your Inbox.
- If the content has not been retrieved within 15 minutes, we will send you a reminder, and if necessary, a follow-up text message containing a PIN # and the URL for a WAP Locker, where you can download your content. Please note: This URL should only be accessed from your mobile handset.
- Please note: some mobile handsets do not support "WAP Push." For these handsets, please copy the URL we send you into your mobile handset's browser and follow the download instructions.
- Please note: At any time, you may also retrieve your purchased content from http://www.wam0.com using your mobile handset browser (not the internet).
Remember: It can take several minutes for an image to arrive.
If you experience problems downloading to your mobile handset please contact your carrier.
If you experience any problems or would like to send us comments, please send us an e-mail.
FAQQ: How do I know what mobile handset I have?
A: If you are not sure what type of mobile handset you have, look for the manufacturer and model number under the battery, check your User's Manual or check for documentation on your carrier's website.Q: How do I know if my mobile handset is supported?
A: To check if your mobile handset model is supported you will need to login and fill in the carrier, manufacturer, and model details of your handset. If your mobile handset is not listed, keep checking back - we are adding new ones all the time!Q: Is my mobile handset compatible with ringtones?
A: To download ringtones and images, your mobile handset must be text and Internet enabled. Text and Internet functionality must also be enabled on your carrier plan. (T-Zone, M-mode, Vision, etc.). Check your mobile handset's capability in your User's Manual or check for documentation on your carrier's website.Q: Is my mobile handset compatible for voice ringtones?
A: Not all mobile handsets support voice or master ringtones. Although voice and master ringtones are downloaded the same way as polyphonic ringtones, they require special features on your mobile handset to play back correctly. Not all phones have those features. Check your mobile handset's capability in your User's Manual or check for documentation on your carrier's website.Q: Why do I need to have text-messaging and Internet enabled?
A: You will receive your mobile content through a text message. Please make sure this is enabled in your mobile carrier service plan. YOU WILL NOT BE ABLE TO DOWNLOAD OUR MOBILE CONTENT WITHOUT THIS CAPABILITY.Q: Do I need any additional equipment to download my ringtones and images?
A: No, all downloads are done "over-the-air" without the need for any additional accessories.Q: Can I preview a ringtone or image before downloading it to my mobile handset?
A: Yes. Select the "Preview" option next to each listed content item. A streaming audio clip will be played from your desktop. If you've selected your mobile handset model, the previews will be customized for your mobile handset.